Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

    • Copyright
    • This Website and the entire contents contained on this Website, including but not limited to: written content, photographs, graphics, images, illustrations, button icons, marks, logos, sound or video clips, and Flash animation, are protected by patent, copyright, trademark and other intellectual property laws and belong to Sound Defense, LLC or have been approved for use on www.sounddefense.com; You hereby agree not to modify, copy, reproduce, republish, upload, post, transmit, or distribute any portion of the Website or any contents contained on the Website without the prior expressed written consent of Sound Defense, LLC.

      Copyright © 2013-2014 Sound Defense, LLC. All rights reserved.

    • Trademarks
    • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Sound Defense, LLC. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Sound Defense, LLC or any third party, except as expressly granted herein.

    • Use Of Site
    • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Sound Defense, LLC and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Sound Defense, LLC believes that customer conduct violates applicable law or is harmful to the interests of Sound Defense, LLC and its subsidiaries. By using this Website or by placing any orders using the Website, you agree to abide by the terms and conditions set forth herein and understand that any right or obligation herein may not be assigned or transferred. Only upon acceptance of the terms contained herein, you will be entitled to submit electronic orders.

      We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Certain Content that appears on this site comes from Amazon Services LLC. This content is provided “As Is” and is subject to change or removal at any time.

    • Privacy Policy
    • Sound Defense, LLC has always been committed to maintaining the accuracy, confidentiality, and security of your personal information. We have established Privacy Principles to govern our use of customer information.

      Sound Defense, LLC does not sell customer Information to any third party organization.

      Consent: The knowledge and consent of the customer are required for the collection, use or disclosure of customer information except where required or permitted by law.

      Limiting Use, Disclosure and Retention:  Customer information may only be used or disclosed for the purpose for which it was collected unless the customer has otherwise consented, or when it is required or permitted by law. E-mail addresses will not be sold, rented or leased to 3rd parties. E-mail may be sent to inform you of news of our services or offers by us or our affiliates.

      Safeguarding Customer Information: Customer information is protected by security safeguards that are appropriate to the sensitivity level of the information.

      Handling Customer Complaints and Suggestions:  Customers may direct any questions or inquiries with respect to the privacy principles outlined above or about our practices by contacting Sound Defense, LLC via email to [email protected].

      If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive.

      Cookies: We use cookies and other technologies to personalize your experience on our site and for other activities. Cookies are small files downloaded to your computer to track movements within web sites. Cookies link to information regarding what items you have selected for purchase at our store or pages you have viewed. This information is used to keep track of your shopping cart. Also, we use cookies to monitor website usage. Most browsers are automatically set to accept cookies whenever you visit a website. You can disable cookies or set your browser to alert you when cookies are being sent. However some areas of our sites will not function properly if you do so.

      Sound Defense, LLC may also use service providers and/or third party analytic companies acting on behalf of Sound Defense, LLC to implement these cookies and similar technologies to help us track, collect and analyze this information.

    • Consumer Agreement
    • When you send an email to us, place an order, or leave a reply, you will be communicating electronically with us. By such electronic communication you agree to receive such communications from us electronically.

      Page Replies are subject to review.

    • Shipping & Delivery
    • You may place an order online at the website. The buyer assumes responsibility for the goods, and all risk of damage, loss, or delay of the goods when merchandise is delivered to the shipping carrier point of shipment.

    • International
    • Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

      Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Sound Defense, LLC is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

      Further, you represent, warrant and agree that no Sound Defense® Product will be transferred to, exported to, re-exported to, or transshipped through any restricted territory (or national resident thereof), any person, entity or organization on the U.S. Treasury Department’s List of Specially Designated Nationals or the U.S. Department of Commerce’s Denied Persons List or Entity List, or otherwise in violation of law.

    • Warranties
    • The content included in this web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this web site. Sound Defense, LLC makes no representation or warranty whatsoever regarding the completeness, quality, fitness for a particular purpose, reliability, or adequacy of the web site or content, or the suitability, functionality, or operation of this web site or its content. By using this web site, you assume the risk that the content on this web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Sound Defense, LLC SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL SOUND DEFENSE, LLC BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. All content provided on this web site is provided for informational purposes only. It is not a substitute for professional veterinary or behavioral advice, care, diagnosis or treatment. The web site does not contain information about all canine behavioral problems, nor does this web site contain all information that may be relevant to a particular condition.
    • Return Policy
    • You may purchase merchandise from this Web site by using any one of the payment options listed. Sound Defense, LLC reserves the right to change its payment procedures at any time without prior notice to you.

      If for any reason you are unhappy with the products you received, please send them back within 30 days of the invoice date for a full product refund.  Refunds and credits for returned merchandise will be issued only for the products returned. Shipping charges are the responsibility of the customer, unless it is the error of Sound Defense, LLC. All returns must be postmarked within 30 days of the invoice date to qualify for a return.

  • Miscellaneous
    Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. If users access this site from outside the country it does so at its own risk. Sound Defense, LLC reserves the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

    GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of Texas shall apply and both parties shall consent to the jurisdiction of said State’s courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

    MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Sound Defense, LLC with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Sound Defense, LLC with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Sound Defense, LLC. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.